Defective
Merchandise
If you receive
defective merchandise, please call us for return instructions.
In most cases, we will accept returns and make adjustments; however,
some manufacturers prefer handling defects directly. Defects
found after the product is in use usually fall under manufacturer's
warranty. A customer service representative will be happy to
help you determine which procedure is appropriate for
you.
Lost
Boxes
If you feel a box has been lost in transit, please
call with the order or invoice number and a list of the
missing items. A tracer will be initiated at that time.
A claim number will be issued if the carrier does not show delivery
within 10 days of the scheduled delivery date. Credit will be
issued for the missing merchandise when we obtain the claim number
from the carrier.
Missing Parts
Should you
receive merchandise that is missing a part, please contact us.
We will ensure that you are sent the part from our stock as
appropriate. In accordance with a manufacturer's request, we
may direct the information or your call directly to the
manufacturer.
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Errors & Omissions
General
Errors
Rad Trax makes every effort
to ensure the accuracy of the information published in our on-line
store and on our Web page(s). However, the documents and
graphics published on this site may contain technical inaccuracies
or typographical errors. Rad Trax makes no representations
about the suitability of the information and graphics presented on
this site. All such documents and graphics are provided "as
is" without warranty of any kind.
Pricing
Errors
If an error is made and a product is listed at an
incorrect price, Rad Trax shall maintain the right to refuse or
cancel any orders placed at the incorrect price. If the order
has been confirmed and charged to your credit card, Rad Trax shall
immediately issue a credit in the amount of the incorrect
price.
Note: We do not guarantee
Rad Trax prices listed on other Web sites or price
engines.
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Liability
Responsibility
We'll do everything
we can to help you choose the right combination of products for your
hobbying needs, and we'll go out of our way to make sure you're
satisfied. The published liability limits of Rad Trax are as
follows:
We cannot accept responsibility for injury
and/or crash damage or loss of kits, engines and accessories, parts
and materials that occurs during the use of any radio-controlled or
gas or electrically powered model. The user shall determine
the suitability of the product for his or her intended use and shall
assume all risk and liability in connection therewith.
If you substitute or replace normal kit
hardware and/or radio components with aftermarket accessories, Rad
Trax cannot be held responsible for problems or equipment failure
caused by incompatibility or modifications. This includes all
other products sold by Rad Trax.
General Errors
Rad Trax
makes every effort to ensure the accuracy of the information
published in our on-line store and on our Web page(s).
However, the documents and graphics published on this site may
contain technical inaccuracies or typographical errors. Rad
Trax makes no representations about the suitability of the
information and graphics presented on this site. All such
documents and graphics are provided "as is" without warranty of any
kind.
Pricing Errors
If an
error is made and a product is listed at an incorrect price, Rad
Trax shall maintain the right to refuse or cancel any orders placed
at the incorrect price. If the order has been confirmed and
charged to your credit card, Rad Trax shall immediately issue a
credit in the amount of the incorrect price.
Note: We do not
guarantee Rad Trax prices listed on other Web sites or price
engines.
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Out of Stock Items
If an item has gone out-of-stock we will
only accept your order after confirming availability of the
out-of-stock item with our supplier. If available,
we will confirm your order by email. If no longer available,
we will advise of your order cancellation by
email. Please feel free to contact us with any questions
or concerns.
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Privacy
Thank you for visiting the Rad Trax website. To
better protect your privacy, we provide this notice explaining our
on-line information practices and the choices you can make about the
way your information is collected and used at the site. This
Policy may change from time to time, so please check back
periodically.
Questions regarding this Policy should be
directed to mail@radtrax.net or you may also contacted us at the following
address:
Rad Trax
3958 Carnaby Drive
Oviedo,
Florida 32765
General privacy policy
statement
You can freely access much of our website
without providing any personal information. Certain areas of
our website, for example purchasing products, entering contests,
filling out surveys, and receiving newsletters, emails or other
promotional information from us, require that you submit some
personal information. We do not collect personal information
without your knowledge. We use the information that we collect
about you to fulfill your product or service purchases and to create
a more personalized on-line experience.
What information does Ken's Classic Slots
on-line store collect from you?
In order to better provide you
with numerous products and services, Rad Trax on-line store collects
two types of information about its visitors: Personally Identifiable
Information and Non-Personally Identifiable Information. Our
primary goal in collecting information from you is to provide you
with a smooth, efficient, and customized experience while using our
site.
Personally Identifiable
Information
This refers to information that lets us know
the specifics of who you are. Personal information is
requested when you order a product, register for a Wish List, enter
contests or sweepstakes, fill out surveys, and send us
feedback. For example, this information might include your
name, billing address, shipping address, telephone number, email
address, credit card or other payment information, and product
details. With this information, Rad Trax on-line store can
fill your orders and better provide you with personalized
services.
If you visit Rad Trax or one of the sites
available through a link on our site, they will independently
collect, use and share your personal information in accordance with
their own privacy policies. If you have questions about their
information practices, please read their privacy
policies.
Contacting Rad Trax On-line Store about
privacy questions or concerns.
If you have any questions about
this Privacy Policy, the practices of this site, or your dealings
with this site, please contact Rad Trax On-line Store by sending a
letter to:
Attn: Privacy Compliance Officer
Rad
Trax
3958 Carnaby Drive
Oviedo, Florida 32765
You may also contact us by email at mail@radtrax.net
Privacy Policy
Changes
This Privacy Policy was last changed on July 18,
2003. If Rad Trax On-line Store makes changes to any terms or
conditions of the Privacy Policy, the changes will be posted in this
document so that you will always know what information we gather,
how we might use that information and to whom we will disclose
it. We may change, modify, add or remove portions of this
Policy at any time, and any changes will become effective
immediately upon being posted unless we tell you
otherwise.
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Security
At Rad Trax we do everything possible to protect your
personal information. We use sophisticated technologies to
guard any personal data you send to us over the Internet. Rad
Trax Slots will never sell your personal or contact information to
other organizations.
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Warranty Service & Repair - Warranty
Info.
How to handle warranty
claims
If a product carries a
warranty and requires service, those claims are usually handled
between you and the manufacturer. Missing parts and/or
hardware from opened kits and parts bags must also be obtained from
the manufacturer. A customer service representative will be
happy to help you locate a manufacturer and/or service
center.
Car parts, electric motors and speed
controls, and batteries are subject to varied service requirements
by customers, so most broken parts are considered normal wear and
are not covered by manufacturer's warranty. Fast charging and
heat build-up in batteries can cause cell damage or cell case
separation and are not covered by warranty.
Warranty lengths, when applicable, are
identified in the original manufacturer's product
documentation.
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